Christian Service University: Recent submissions

  • CHALLENGES FACING MOBILE BANKERS OF MICROFINANCE INSTITUTIONS IN GHANA 
    AFRIYIE KUFFOUR, EMMANUELLA; APPIAH, GLADYS; TEFE, PRECIOUS; SERWAA AMPRATWUM, JULIET; SARPONG, KATE (2013-06)
    In Ghana it is estimated that only 6 percent of the entire population have access to formal financial services. However, recent studies show that access to microfinance contributes to poverty reduction, particularly for ...
  • CONTRIBUTIONS OF RURAL BANKS TO THE DEVELOPMENT OF SMALL AND MEDIUM SCALE ENTERPRISES(SMEs) 
    GYASI, CHRISTOPHER; OSEI TUTU, EUNICE; OFOSU, CHRISTIANA; OPOKU, FELICITY; EDITH SAM, CYNTHIA; ANOKYE, ANGELA (2013-06)
    The study was aimed at finding out about the Contributions that Rural Banks make towards the Development of Small and Medium Scale Enterprises. A case Study of Selected Rural Banks in the Ashanti Region of Ghana. It was ...
  • LOAN ADMINISTRATION AND DEFAULT IN RURAL BANKS 
    AFFUL, NOBLE; ADUSEI, AKWASI; OWUSUWAA AMO, BOADU; ADU-GYAMFI, ANGELA; AMOAH NYARKOA, DORCAS (2013-06)
    The roles played by rural and community banks in Ghana cannot be overemphasized. The objective is to investigate loan administration and default in rural banks using Atwima Kwanwoma rural bank as a case study. Loan default ...
  • THE BENEFITS OF BRAND LOYALTY TO BUSINESSES IN GHANA 
    BRUCE AYUEKANBEY, CHARLES; BOAHEN, EMMANUEL; OTOO, SAMUEL (2013-06)
    Customers are now faced with lots of brands in different product categories. Not only do they have options to choose from but also have access to lots of information thereby reducing the information asymmetry between the ...
  • LIQUIDITY MANAGEMENT IN BANKS 
    Annan, Sampson; Appiah Kwartemaa, Eunice; Amo, Priscilla; Densu Sampson, Kwadwo; Baidoo Rahmat, Naana (2013-06)
    The objective of the study was to examine the liquidity management practices of the banks in Ghana using Ecobank and Ghana Commercial Bank as case study. The study also looked into the liquidity and profitability position ...
  • AN ASSESSMENT OF FRAUD AND ITS MANAGEMENT IN A RURAL BANKING INDUSTRY 
    AWUGE, JOYCE; OBEYAA ANARFI, NANA; AMPIAH ASANE, VIVIAN; URBANUS NDAGO, JOHN; ASINIEMBISA ADOCHIM, DANIEL (2013-06)
    Fraud in the rural banking industry before recapitalization efforts and even now is at an alarming rate. It has caused many banks to collapse, and many investors and depositors funds have been locked in these collapsed ...
  • THE ROLE OF THE INTERNAL AUDIT FUNCTION IN PROMOTING EFFECTIVE AUDIT PRACTICES IN GHANA 
    FRIMPONG AMPONSAH, MICHAEL; OWUSU ANSAH, REXFORD; FRIMPONG YAMOAH, GABRIEL; FRIMPONG, MICHAEL; OPOKU, KOFI STEPHEN (2013-06)
    Organisations are created to achieve specific goals and objectives. Unfortunately, goals are not always achieved as expected, because they should be reached in a context of risky environments. Internal auditing is one of ...
  • THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE INSURANCE INDUSTRY 
    APPIAH, FRANK; ADU ASABERE, ROBERT; TWIAH BOAMAH, RICHARD (2013-06)
    The relationship between service quality and customer satisfaction in the Kumasi metropolitan insurance industry, a case study of phoenix insurance (Kumasi branch) has been undertaken to establish the kind of relationship ...
  • AN ASSESSMENT OF THE SERVICE QUALITY RENDERED TO STUDENTS OF CHRISTIAN SERVICE UNIVERSITY COLLEGE 
    BASSIRU GAMBO, MOHAMMED; BOATENG, KWASI AGYENIM; KONADU, PATRICIA; KONADU KANKAM, AMA (2013-06)
    Auditing effectiveness has become one of the main centres of attention in business organizations for monitoring organizations operation and activities to avoid financial failure and bankruptcy. The study was conducted to ...
  • CONSEQUENCE OF RISK MANAGEMENT ON THE PERFORMANCE OF A COMPANY 
    OWUSU AFRIYIE, FREDRICK; MENSAH, MATILDA; NKRUMAH, DANIEL; ESHUN, DAVID; AMEGBOR, KOJO (2013-06)
    Risk management is an area of paramount importance to an organisation. Because every company is exposed to risks, effective risk management is necessary for the progression of a business entity. In spite of the well ...
  • THE EFFECTIVENESS OF INTERNAL AUDIT FUNCTION IN FINANCIAL INSTITUTION 
    TEKU HEDUVOR, EMMANUEL; OFORI, MICHAEL; ARHIN, EDWARD; KOFFOUR, GREGORY BERKO; APPIAH KONADU, GENTLE (2013-06)
    Internal Audit is an independent appraisal activity within an organization for the review of its operations and as a service to management. The objectives of the study are therefore to evaluate the contribution of internal ...
  • THE IMPACT OF INTERNAL CONTROL IN RISK MANAGEMENT IN THE FINANCIAL INSTITUTION WITH PARTICULAR REFERENCE TO CAL BANK LIMITED 
    OSEI AGYEMANG, ELIZABETH; AGYEMANG, SANDRA; OBENG KYEI, AARON; ACQUAH FRIMPONG, EYIFAH; AGAWIN LAWRENCE, TIMOTHY (2013-06)
    Internal Control System seems to be one of the most important tools of Management. Organizations design internal control systems to prevent, detect, and deter Frauds, Errors and Irregularities in other to achieve organizational ...
  • RELATIONSHIP BETWEEN CORPORATE LIQUIDITY AND PROFITABILITY 
    ASARE, KWAKU ERIC; AMOAH, LINDA; NIMO, FRANCIS; GRAHAM, CYNTHIA; BOATENG OWUSU, KWAKU (2013-06)
    In this study the relationship between liquidity and profitability was investigated. Using time series data, the study covered a period of five years between 2004 and 2008 on brewery companies listed on the Ghana stock ...
  • THE IMPACT OF SALES FORCE ON MICRO FINANCE COMPANY 
    FOLI DOTSEY, BENJAMIN; ASSUMENG-ADASI, AUGUSTINA (2013-06)
    Companies around the world use the services of sales force to get keep up with the nature of competition nowadays. Micro finance companies in Ghana are not exception as they employ the service of sales force to create ...
  • CHALLENGES OF TAX ADMINISTRATION EVIDENCE FROM GRA- DOMESTIC TAX OFFICE 
    AGYEMANG, EVELYN; AFRAKOMA ALOMENU, GENEVIVE; KUSI, ELLEN; ATONO, ANASTASIA; OPOKU GYASI, AGYEI (2013-06)
    This Research work seeks to find the Challenges of Tax Administration in the Kumasi Metropolisdomestic tax revenue division (DTRD) Asokwa Branch was used as a case study. The objective of the research was to find out the ...
  • EVALUATING THE EFFECT OF CUSTOMER CARE ON SAVINGS AND LOANS INSTITUTIONS 
    OPOKU BOATENG, ISAAC; SEFAKOR KUWOR, REJOICE; DELADEM MENSAH, KINGSLEY (2013-06)
    It is true that customer care is very important to the growth and development of every business. Therefore the purpose of this study is to evaluate the effects of customer care in Savings and Loans institution: a case study ...
  • CUSTOMER RELATIONSHIP MARKETING AND ITS EFFECT ON CUSTOMER RETENTION IN THE GHANAIAN BANKING SECTOR 
    AFRIYIE, SOLOMON; BOATENG, EDNA; ODEIBEA OSEI- BONSU, ELIZABETH (2013-06)
    The Ghana Banking Survey (2008) has shown that the traditional banks are losing out as competition in the industry deepens, triggered by aggressive new entrants. Banks are now increasingly adopting a relationship-based ...
  • CHANGING CUSTOMER ATTITUDE THROUGH THE USE OF PACKAGING IN THE FOOD AND BERVERAGE INDUSTRY 
    ASARE-AKOTO FRIMPONG, FRANK; GYEKYE, ENERSTINA; ABBIW, MATILDA FELICIA (2013-06)
    Packaging of food and beverage products affects consumers’ attitudes in many ways. The present study sought to examine how packaging affects customers’ attitude towards GGBL products. The research was based on a survey; ...
  • THE IMPACT OF RURAL BANKING ON RURAL DEVELOPMENT 
    GYIMAH BAFFOUR, KWAME AMOO; OPOKU BOAMPONG, PRINCE; TWENEBOAH KODUA, FREDA; AGYEMANG PREMPEH, DORCAS; OWUSU, PRINCE MICHAEL (2013-06)
    The Bank of Ghana introduced the rural banking scheme in the country in 1976. This was done after a comparison study of urban and rural areas revealed there was a gap in terms of financial intermediation between the two ...
  • AN INVESTIGATION INTO CONSUMER PURCHASING BEHAVIOR TOWARDS IMPORTED CHICKEN AND LOCALLY PRODUCED CHICKEN PRODUCT IN THE KUMASI METROPOLIS 
    BUDU, FRED; KODIE, FRED YAW; ASARE, THERESAH ASANTEWAA (2013-06)
    The past decades have shown significant changes in the food consumption patterns around the world. Although chicken production is important in providing meat and income, their monetary contribution to the economy of Ghana ...