ASSESSING JOB SATISFACTION AMONG THE WORKERS OF GHANA WATER COMPANY LIMITED (GWCL) IN ASHANTI SOUTH REGION

Abstract

Ghana Water Company Limited (GWCL) overcame the late 70’s and the early 80’s performance decline by enforcing measures that promote satisfaction among workers of the company (Akumiah, 2007). The essential company has since not seen any major assessment on satisfaction among its workers. Though the Society for Human Resource Management (SHRM) has done a lot of work in assessing job satisfaction among the working class (Rynes et al., 2004), these researches were done at the global level with a focus on private company's employees. There is, therefore, no specific empirical study on the prevailing conditions among employees of Ghana Water Company within Kumasi. This descriptive study adopts a cross-sectional with random sampling making use of 250 respondents to explore this gap. The study finds the GWCL job to be less psychologically stressful. For the fewer job opportunities in Ghana, the workers have some level of psychological satisfaction with the job, though they are not economically and health-wise satisfied with the job. Overall, the study finds a significant effect of job satisfaction on employee performance at the GWCL. The study, therefore, recommends conscious policy to upgrade the psychological, economic, and health satisfaction of GWCL workers.