Training and Development: Does it matter in Quality Service Delivery at Sinapi Aba Trust, Kumasi?

Abstract

The struggle in which most institutions in Ghana go through in operating, managing and improving their organizations’ efficiency is due to lack of proper planning, organization, implementation and evaluation of training and development activities in their institutions and this is what the researcher intends to find out. The general objective of the study to assess the training and development policies, practices and procedure for credit officers at Sinapi Aba Trust (SAT). Interviews and questionnaires were used to gather information from both managers and workers of Sinapi Aba Trust (SAT). The relevant population for this study is credit officers of SAT in the Ashanti region of Ghana. The sample was selected from the list of credit officers of SAT, Kumasi and managers in charge of the training and development unit at SAT. A sample size of sixty (60) credit officers and trainers were selected. The research showed that, training and development systems are very vital in running of our institutions and has a positive impact on their performance. The research recommended that, Sinapi Aba Trust should have a laid down plan for training and development and assessment of activities of their workers.