Abstract:
Purpose - This study examined the linkages between total quality management and organizational survival in
manufacturing companies in Ghana.
Design/methodology/approach – The quantitative approach and the survey method of collecting data were used.
The questionnaire was administered through the face-to-face method of collecting data. A sample of 250
manufacturing firms within the metropolis of Kumasi, the second largest city in Ghana was selected and intervi
ewed. The missing data and data anomalies were eliminated resulting in a final valid sample of 101. A structural
equation model (SEM) was proposed to examine the relationships between the seven organizational linkages and
five practices of TQM impact on the Ghanaian companies.
Findings – The findings showed significant positive effect of the seven Total Quality Management (TQM)
elements on organizational performance.
Originality/value – This study demonstrated that Ghanaian and foreign owned manufacturing companies believe
that total quality management is a key-contributing factor to a firm’s survival.
