ASSESSING THE IMPACT OF TRINING AND DEVELOPMENT OF EMPLOYEE PERFORMANCE A CASE STUDY OF MANHYIA DIVISIONAL POLICE

Abstract

The quality of the human resource of an organization is essential to its success. Thus, every organization must seek to improve the quality of its workforce. One way of achieving this is through training and development. The importance of training and development can only be appreciated with a clear understanding of direct impact on employee performance. An improvement in employee performance also leads to an improvement in the organization’s performance. It is in this respect that Manhyia Divisional Police was analyzed to establish a correlation between its training and development programs and the success of the organization. The population of this study comprising all staff members working in the Ghana Police service, Manhyia Divisional Headquarters in Kumasi who are 100 in all and for the efficiency and effectiveness of the study the Saunders’s sampling technique was used in determining the sample size. Data was derived through questionnaires distributed to selected employees as well as the Divisional Commander and the human resource manager. The results revealed that Manhyia Divisional Police has a comprehensive (planned and systematic) in-house and external training and development programs that every employee was aware of. The objective of the program is to improve both individual and organizational performance. Every employee no matter their educational background or level within the organization had benefited from the in-house training and external programs. The organization is therefore advised to ensure their compatibility with global changes, in crime combat and other services provided by the Ghana Police Service. The possibility of other forms of training and development programs like external courses should be considered to offer employees choice and also allowing those who benefit from external courses to contribute their knowledge and observations to the existing system in the police administration.