ASSESSING THE IMPACT OF TRAINING ON EMPLOYEE PERFORMANCE (CASE STUDY: SINAPI ABA SAVINGS AND LOANS LIMITED)

Abstract

The quality of the human resource of an organization is essential to its success. Thus, every organization must seek to improve the quality of its workforce. One way of achieving this is through training. An improvement in employee performance also leads to an improvement in the company’s performance. It is in this respect that Sinapi Aba Savings and Loans Limited (SASL) was analyzed to establish a correlation between its training programs and the success of the company. The general objective of the study was to assess the impact of training on the performance of employees at Sinapi Aba Savings and Loans (SASL). Data was derived through questionnaires distributed by using the simple random technique to a sample size of 50 employees in which 35 were returned to us for the analysis. The results revealed that SASL had comprehensive (planned and systematic) training programs that every employee was aware. Every employee no matter their educational background or level within the company had benefited from either on-the-job training programs designed for their lower level management team or off-the-job training programs which are mostly designed for their middle or upper level management team. The firm was therefore advised to ensure that the program is consistently evaluated to ensure its compatibility with global changes and changes within the banking industry.It was also recommended that SASL Limited continues to provide the training programs its workers require to improve their skills as well as their capabilities and the employees should also be more committed to the training and give off their best after the training. Therefore identification of training needs should be done more professionally and the modalities for selection should be made known to all employees as some few respondents were still not aware of how selection for training is done.