TRAINING AND ITS IMPACT ON PERFORMANCE OF FIRMS IN THE HOTEL INDUSTRY

Abstract

In any kind of business, human resources are the most powerful resources. How to attract outstanding personnel, how to make full use of employees’ abilities and potentials in order to help achieve the organizational objectives are the questions that every leader should take into consideration. Staff training is a very essential part of Human Resource Management (HRM), it is a path for the management to know about their employees, it is a way to help employees to make best use of their own abilities, and it is a method to assist employees to become more professional at what they do. With the help of HRM, business success is partly guaranteed. The purpose of this study was to find out the impact of training on performance in the hotel industry. The study employed the cross sectional survey where a subset of the total population was examined. Questionnaires and interview were used. 20 respondents participated in this research. It was found out that there was a relationship between training and performance although the relationship was weak (4.8%). It was also found out that most of the employees were not able to transfer knowledge acquired to the job. Training benefits both the employer and the employees of the organization. Most of the respondents thought that training evaluation is just a routine and not much importance was attached to it. It was recommended that the right training should be organized for the employees for them to be able to transfer knowledge to their work. The training program should be evaluated to make sure that resources spent on training are yielding results. Management should look at the other variables that contribute to the overall performance of the organization in the future.