Abstract:
ABSTRACT
This study examines the influence of performance management on employee engagement:
the case of Small and Medium Enterprises in Kumasi Metropolis, Ghana. The objectives of
this study were to investigate the respondents' assessment of performance management, to
assess the impact of Performance goal setting on employee engagement among the SMEs in
Kumasi, to investigate the influence of performance monitoring on employee engagement
among SMEs in Kumasi and lately to analyses the effect of performance appraisal on
employee engagement among SMEs in Kumasi. The sampling techniques used in this
research was sample random sampling technique. The population of the study were SMEs,
and the sample size were 286 employees of SMEs. This is the primary research and data has
been collected through questionnaire and for analysis purpose SPSS software have been
used. The study found out that the majority of the respondents indicated that the net profit
of the organization last year was between 10000-15000GH, the impact of Performance
agreement/goal setting on the employee engagement among the SMEs in Kumasi. I know
my goals in the organization as an employee were ranked first with (M:3.4354, SD:1.2824)
while I have the needed resources to meet my performance goals was ranked second with
(M:3.1487, SD:1.5321). I understand the role of the goal setting in my performance was
ranked third with (M:3.0245, SD:0.9852). The study recommend the SME managers should
emphasize investing in strategies that will promote employee well-being and provide safe
working conditions to realize the benefits of having an engaged workforce to enhance
productivity and SME managers, through HR policy crafting and implementation, are in a
good position to positively influence the employee engagement levels in the organisation, to
increase productivity.
