STAFF RETENTION: A CHALLENGE IN THE HOSPITALITY INDUSTRY

Abstract

This study examined staff retention as a challenge in the hospitality industry with particular reference to Miklin Hotel, Kumasi. The study further examined the causes of turnover in the organization, the socio-economic effects of turnover on the organization and what management can do to retain staff.

The Population size was 50 which comprises of management and staff of Miklin Hotel. Primary and Secondary sources of data were used for the study. The data collection methods used were questionnaires and interview.

The findings revealed that the number of female exceeded the male employees, majority of employees had no contract of employment and employees frequently leave Miklin Hotel to further their education or to work elsewhere.

The researchers therefore recommend that, management should concentrate on employing more females than males since they turn to stay longer in the hospitality industry than males , written contract of employment should be given to employees to make them feel secured with their job as soon as they are hired., longevity rewards should be instituted as an incentive for employees who turn to stay long in the organization and finally overtime allowances should be given to remaining employees as an incentive for coping with the pressure and volume of work due to employee turnover.