Abstract:
The study sought to examine the impact of information communication technology (ICT) on Ghanaian banks. The high competition in the Ghanaian banking industry has forced rapid changes as a result of technological innovations, increased awareness and demands from customers. However, customers have expressed their disgust through customer feedback forums, about the frequent ATM breakdowns, breakdown in networks, the inability to access funds at other branches, referrals to branches due to breakdowns, identity theft and high charges on visa transactions.
Description:
Banking industry in Ghana has gone through a lot of transformation with the introduction of ICT, and this have changed the processes and activities such as book keeping, retrieval of customers’ information, keeping of records of customers, deposit and withdrawal, and cheque processing. (Marilyn 1986).
