ASSESSING EMPLOYEES’ MOTIVATION ON PERFORMANCE WITHIN THE GHANA CIVIL SERVICE

Abstract

Public perception of and experience with the quality and mode of delivery of outputs/services sourced from public service organizations in Ghana have not often been very positive and satisfactory. Whether one was processing papers to acquire title ship to a piece of land, clearing goods from the ports, registering a business, church marriage or obtaining crucial information from Ministries, Departments and Agencies (MDAs), the efforts have most invariably been fraught with extreme frustration, unnecessary delays and corruption. This research was based on a problem-solving perspective by assessing critically the existence of motivational factors within civil service and how appropriate motivation when put in place could heal this perceived chronic sickness of static performance in civil service.