Abstract:
Public perception of and experience with the quality and mode of delivery of outputs/services sourced from public service organizations in Ghana have not often been very positive and satisfactory. Whether one was processing papers to acquire title ship to a piece of land, clearing goods from the ports, registering a business, church marriage or obtaining crucial information from Ministries, Departments and Agencies (MDAs), the efforts have most invariably been fraught with extreme frustration, unnecessary delays and corruption. This research was based on a problem-solving perspective by assessing critically the existence of motivational factors within civil service and how appropriate motivation when put in place could heal this perceived chronic sickness of static performance in civil service.
Description:
The Civil Service, an integral part of the executive branch of government, is a major component of the public services of Ghana, which comes under the supervision of the Public Services Commission. Ghana’s civil service is organized along British lines and constitutes one of the most enduring legacies of British colonial rule. The 1992 constitution provides that the president, acting in accordance with the advice of the Public Services Commission, appoint a public officer to head the civil service.
