AN ASSESSMENT OF THE SERVICE QUALITY RENDERED TO STUDENTS OF  CHRISTIAN SERVICE UNIVERSITY COLLEGE

BASSIRU GAMBO, MOHAMMED; BOATENG, KWASI AGYENIM; KONADU, PATRICIA; KONADU KANKAM, AMA

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dc.contributor.author	BASSIRU GAMBO, MOHAMMED
dc.contributor.author	BOATENG, KWASI AGYENIM
dc.contributor.author	KONADU, PATRICIA
dc.contributor.author	KONADU KANKAM, AMA
dc.date.accessioned	2013-07-30T10:49:57Z
dc.date.accessioned	2022-01-18T17:44:02Z
dc.date.available	2013-07-30T10:49:57Z
dc.date.available	2022-01-18T17:44:02Z
dc.date.issued	2013-06
dc.identifier.uri	http://localhost:8080/xmlui/handle/123456789/206
dc.description	Currently, organisations in both public and private sectors have experienced many new challenges and demands resulting from a combination of a harsh economic climate and rapid developments in technology, market conditions and globalization. As a consequence, internal auditing has increasingly be viewed by regulators, directors of listed companies and governing members of many public sector entities worldwide as a solution to ensure business survival (Ali et al., 2007). Internal auditing is an independent appraisal function established within an organization to examine and evaluate its activities as a service to the organization. The objective of internal auditing is to assist members of the organization in the effective discharge of their responsibilities by furnishing them with analyses, appraisals, recommendations, counsel and information concerning the activities of the organization (Allegrini and D’Onza, 2003).	en_US
dc.description.abstract	Auditing effectiveness has become one of the main centres of attention in business organizations for monitoring organizations operation and activities to avoid financial failure and bankruptcy. The study was conducted to find out whether there is an efficient and effective internal audit department at ECG which carries out its functions appropriately. The objective of the study was to assess the internal audit process and control system at ECG Ashanti East. Purposive sampling was used to select the respondent. Descriptive method was used in the study. According to the findings, internal audit functions that are not frequently practiced and for that matter had low scores were ‘development of work papers from the audit report’ and discussion of recommendations with auditees’. The internal audit function is performed at branch, regional and head office.	en_US
dc.subject	organisations	en_US
dc.subject	globalization	en_US
dc.subject	economic climate	en_US
dc.title	AN ASSESSMENT OF THE SERVICE QUALITY RENDERED TO STUDENTS OF CHRISTIAN SERVICE UNIVERSITY COLLEGE	en_US
dc.type	Thesis	en_US