OFORI SARFOWAA, AFIA; BADU, FREDA; KONADU MENSAH, ALICE; OFORI BOAKYEWAA, HENRIETTA; BRONI, REBECCA; TAKYI BOATENG, KINGSLEY
(2013-06)
Delivering quality service is considered an essential strategy for success and survival in today's competitive environment. Service quality measurement and customer satisfaction are increasingly becoming important for ...