KYEI, KOFI FRANK; DARKO MINTAA, PATIENCE; APRAKU, ERNESTINA; ASARE BOATEMAH, ERICA; TUAH FORDJOUR, SAMUEL
(2012-11-20)
As the competitive environment become more turbulent in the banking industry, there is the need to assure and ensure customer satisfaction, in order to enjoy high market share and competitive advantage. The study therefore ...