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  • KYEI, KOFI FRANK; DARKO MINTAA, PATIENCE; APRAKU, ERNESTINA; ASARE BOATEMAH, ERICA; TUAH FORDJOUR, SAMUEL (2012-11-20)
    As the competitive environment become more turbulent in the banking industry, there is the need to assure and ensure customer satisfaction, in order to enjoy high market share and competitive advantage. The study therefore ...
  • KORKOR TETTEH, EMMANUELLA; ASIEDU, CHRISTIANA; ADU ODEI, GRACE; BRIGHT-AFFUL, COMFORT; AKWABOAH, LETICIA (2012-11-20)
    Businesses must step outside their traditional roles and comfort zones to look at new ways of working. They have to create a work environment where people enjoy what they do, feel like they have a purpose, have pride in ...
  • ASARE ATUAH, THEOPHILUS; NUAMAH, ALEX; ODURO, DANIEL; OSEI, TANDOH (2012-11-20)
    The main objective of the research is to contribute to body of knowledge in area of Customer Care in the financial institution. The use of quantitative and descriptive technique was used by the researcher. A survey and ...
  • OSEI BOADI, BENJAMIN; POKU, KWAME FRANCIS; BOAFO, ROSEMOND; SAM EDITH, JOYCE; BOADUWAA DICKSON, PATRICIA (2012-11-20)
    This study examined staff retention as a challenge in the hospitality industry with particular reference to Miklin Hotel, Kumasi. The study further examined the causes of turnover in the organization, the socio-economic ...
  • ADANSE BONAH, PATIENCE; AKORTIA DANIEL, KWABENA; BESSAH, FESTUS KOFI; MAALE, TIMOTHY MAASOLE; TSINUGLO, KOFI DOE (2012-11-20)
    The modern view of taxation stems from the common premises that no one can be an island for him or herself. In 1996, Moses, Williams and Salter defined tax as a compulsory levy collected by the government to fund public ...
  • SEFAH, AGNES; YENG K., HILARY; AYISAZUA AWIMBILLA, BENJAMIN; YEBOAH MENSAH, AKWASI; NYAMEKYE AKOSUA, FILDAUS (2012-11-20)
    The purpose of this study was to clarify the notion that working students do not balance their work with their lives. This was done by finding out the degree of stressfulness among working students in the bank and students ...
  • OSEI TUFFOUR, DAVID; BOAKYE APPIAGYEI, ANTHONY; ACHIAA GYASI, JULIET; ANOKYE, ELIZABETH; ASANTE, ROSEMARY (2012-11-20)
    The main thrust of this study is to unveil the working capital management practices of Small and Medium Enterprises (SMEs) in the Ashanti Region of Ghana. The study used descriptive statistics for the presentation and ...
  • ASIAMAH, GEORGE; OWUSU SEKYERE, VIDA; PRAH ASAMOAH, GIFTY; LABRISCA ROBINSON DJAN, MANUELA; OCRAN, REGINA (2012-11-20)
    This project work sought to address issues concerning motivation and performance of the Non-teaching Staff of Ghana Education Service, Kumasi Metropolis. For some time now, authorities have been desperately attempting to ...
  • AYAM, JOHN; KUSI-APPIAH, GYAMFUAA; NYAMEKYE TIWAA, ADWOA; KYEI-ADDAE, ANITA; AMOAH, AGNES (2012-11-20)
    The study looks at the effects of motivation on employee performance at First Allied Savings and Loans Limited as the case study. The study adopted the descriptive method and questionnaires was the main instrument for ...
  • BOATENG, GEORGINA; ADU-KWARTENG, LINDA; AWURUCHE, EUNICE; AGYENIM BOATENG, KENNEDY; ODURO SARPONG, KAKRA (2012-11-20)
    In many organisations the world over, there is a lot of attention on the importance of leadership behavior and style to the operations of organizations and at the same time, organizations are struggling to attract and ...
  • OWUSU-ANSAH, PAUL; DONKOR, SAMUEL; CUDJOE ERNEST, ABRAHAM; BOAKYE, KWASI; KADRI, JAMIL (2012-11-20)
    It is a fact that public relations are very important to growth and development of every business. Therefore the purpose of this study is to demonstrate the power of public relations systems; fact or fiction: the effect ...
  • TANDOH, EMMANUEL; ADJEI-MENSAH, EVANS; APPIAH-KUBI, BENJAMIN; POKU-AGYEMANG, KOFI; ANTWI, BENEDICTA (2012-11-20)
    Contemporary business environment is saddled with different forms of communication tools and strategies. This has led to information overload. Besides, the characteristics of businesses and social organizations make it ...
  • ARTHUR, NAOMI; BORSAH, REBECCA; KOCHIR SIGIIB, JOHN; KANKAM, ATTA JUNIOR; YAKUBU ABDUL, RAZAK (2012-11-20)
    The study was on assessing revenue mobilization and expenditure in District Hospitals and the case study was on the Suntreso Government Hospital in Kumasi. Health institutions are financed through either private expenditure ...
  • BOAKYE BOATENG, DEBORAH; BONSU SERWAAH, HANNAH; QUAINOO KWASI, JUSTICE; ADZEI, BRIGHT; YINUGH, JULIANA; ODOOM-PRAH, DUNCAN (2012-11-20)
    The study was conducted to find out how Ernest Chemist Limited, a Pharmaceutical Company is providing quality products at affordable prices to the delight of consumers and also building brand awareness in terms of Radio ...
  • BRUCE OWUSU, NINA; YEBOAH, BERNARD; OWUSU BANAHENE, YAW; KUFFOUR SARFO, CHARLES; KWARTENG, RICHARD (2012-11-20)
    Improving customer relationship is an essential ingredient for the success of every business .The research study aimed at explaining the satisfaction rate of customers’ within a financial institution. This was realized ...
  • OWUSU BEMPAH, EBENEZER; OBENG-ASAMOAH, SETH; OPOKU-SARPONG, COLLINS; AGYENIM-BOATENG, RICHMOND; SACKEY, SHIELLA (2012-11-20)
    The aim of this study was to find out the role of the internal auditors in effective corporate governance sector due to the fact that there has been an evolution in internal auditing. The objective of the study was to ...
  • JOHNSON PAMELA, CHRISTABEL; YEBOAH OBIRI, DAVIS; ODURO ASANTEWAA, JEAN (2012-11-20)
    Nowadays, celebrity endorsement is used more than ever before in companies’ sales strategies and marketing campaigns. Generally the types of celebrities who are used to endorse products are music artists, movie stars, and ...
  • APPIAH, IVY; AUDREY NTI, HELARIA; MENSAH, MERCY; OTENG, LINDA; AYEH-FIANKO, GABRIEL (2012-11-20)
    Customer relationship is an essential part of every business’ success. It is even so important especially with institutions that provide services, where customer satisfaction plays a critical role in customer retention. ...
  • AZEVERA ALAGENONA, JULIUS; GARIBA, SAMUEL; OFFEH, JAMES JUNIOR; AGYEIWAA, AFIA EUNICE; NYAMEKYE KWAKYE, EMMANUEL (2012-11-20)
    The sector of the economy has been classified as formal and informal. The informal sector economy play very important role in the economic development in this country. Bookkeeping has been the back bone of every successful ...
  • BOAKYE, FREDERICK; NSOR, CELESTINA; TABI AWUAH, SAMUEL (2012-11-20)
    Although some works have been done about the practice of public relations in organisations in Ghana, not much has been written about the nature of public relations practice in tertiary institutions in Ghana. This research ...