EMPLOYEES VOICE AND ITS IMPACT ON ORGANIZATIONAL PERFORMANCE

Abstract

This study investigates the impact of employees’ voice on organizational performance of Sister Comfort Filtered Water Company. The voice of employees in our era is of very significant interest to all organizations globally, because the voice of employees brings out what the employees actually want and what is important to them. The voice should have a mechanism by which every employee can have the opportunity to take part in decision making of the organization. Allowing employees in taking part in decision making process of organizations have significantly improved organizational performance. For an effective research work to be conducted into a single institution, a case study approach was adopted because of the investigation strategy involved. On the views of the employees on managerial decisions, it was found out that management is aware of the worth of its employees in decision making. The suggestions of the employees that are taken have contributed immensely towards the company’s target. It was also realized that voice is a special element to the success of the organization, their active participation in decision making will result in victimization. It was evident that: management prepares grounds for employees to voice their views and concerns, management is aware of employees worth in decision-making, employees’ decisions contribute immensely towards achieving targets through performance. Employees must be involved in decision making since employee participation is not a tool but management philosophy about how people are enabled to contribute to continuous improvement in the success of their work in the organization. Also, the distribution section should be allowed to apply the knowledge, skills, ability and experience in their dealings with customers instead of being restricted.