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Christian Service University
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FACULTY /STAFF PUBLICATIONS
SCHOOL OF BUSINESS
Department of Accounting & Finance
Department of Marketing, Logistics & Corporate Strategy
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Issue Date
Title
Author(s)
2018-08-25
Effect of CTOP on Behavioural Intentions in the Banking Sector: The Mediation Role of Trust
Banahene, S. B.
;
Davis, Marian Stephanie
;
Asamoah, Abigail
2018-12-25
The Impact of Customer Satisfaction on Loyalty in the Ghana Banking Sector: The Effect of Trust Mediation
Banahene, S. B.
;
Mensah, Adu-Adjei
;
Asamoah, Abigail
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Asamoah, Abigail
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Banahene, S. B.
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Davis, Marian Stephanie
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Mensah, Adu-Adjei
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customer trust, customer behav...
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customer behavioural intentions
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customer care
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customer loyalty
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customer satisfaction
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customer satisfaction, customer t...
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operational value
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Date issued
2
2018
Has File(s)
2
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